Return & Refund Policy
Last Updated: August 26, 2026
At Combat Fit Pro, we are committed to providing high-quality sportswear and ensuring customer satisfaction. Please read our Return & Refund Policy carefully before placing your order.
1. Eligibility for Returns
We accept returns for eligible products that are:
Unused and unworn
In their original condition
Free from stains, damage, or alterations
Returned with original packaging and tags, where applicable
Customers should contact us within 7 days of receiving the order if they believe a product is defective, damaged, or incorrect.
2. Custom & Personalized Products
Custom-made, personalized, embroidered, printed, or private-label products are generally non-returnable and non-refundable because they are manufactured specifically according to the customer’s requirements.
This includes products customized with:
Custom logos
Names and numbers
Custom colors or designs
Team branding
Private labels
Custom packaging
Special measurements or specifications
However, if a custom product has a verified manufacturing defect or does not match the approved specifications, we will review the case and provide an appropriate solution.
3. Damaged or Defective Products
If your order arrives damaged or contains a manufacturing defect, please contact us within 7 days of delivery.
Please provide:
Order number
Clear photographs of the product
Photographs of the packaging
Description of the issue
Our team will review the claim and may offer a replacement, repair, or refund depending on the circumstances.
4. Incorrect Products
If you receive a product that is different from what you ordered, please contact us within 7 days of delivery.
After verification, we may arrange a replacement or another appropriate resolution at our discretion.
5. Size & Fit
Customers are responsible for selecting the correct size when placing an order.
We strongly recommend reviewing our Size Guide before purchasing.
For standard, non-custom products, size-related returns may be considered if the product meets our return conditions. Return shipping costs may apply.
Custom-sized products are not eligible for return due to sizing preferences unless there is a manufacturing error or the product does not match the specifications approved by the customer.
6. Return Shipping
Unless the product is defective, damaged, or incorrectly supplied by Combat Fit Pro, the customer may be responsible for return shipping costs.
We recommend using a trackable shipping service when returning an item, as we cannot guarantee receipt of products sent without tracking.
7. Refunds
Once we receive and inspect the returned product, we will notify you of the outcome.
If your refund is approved, the applicable amount will be processed through the original payment method or another agreed payment method.
Shipping charges are generally non-refundable unless the return is the result of an error or verified defect on our part.
8. Exchanges
Where applicable, eligible products may be exchanged for another size or product.
Exchange availability depends on product availability and the condition of the returned item.
Custom-made and personalized products are generally not eligible for exchange.
9. Order Cancellation
For standard products, cancellation requests should be submitted as soon as possible after placing the order.
Once an order has entered production, been customized, or been shipped, cancellation may no longer be possible.
For custom and OEM orders, cancellation terms may depend on the production stage and agreed order conditions.
10. Wholesale & OEM Orders
Wholesale, OEM, private-label, and bulk orders may be subject to separate return, replacement, and cancellation terms agreed upon before production.
Customers are encouraged to carefully review and approve:
Product specifications
Sizes
Colors
Logos
Artwork
Labels
Packaging
Quantities
before bulk production begins.
11. Non-Returnable Items
The following products may not be eligible for return:
Custom-made products
Personalized products
Private-label products
Products with customer-specific branding
Used or worn products
Products damaged after delivery due to customer misuse
Products altered after delivery
12. How to Request a Return
To request a return or report a defective product, contact us with:
Order Number:
Customer Name:
Product Name:
Reason for Return:
Photos/Videos of the Product:
Our customer support team will review your request and provide the next steps.
13. Contact Us
If you have questions regarding our Return & Refund Policy, please contact us:
Combat Fit Pro
Email: info@combatimpex.com
Website: www.combatfitpro.com
We reserve the right to review individual cases and update this policy when necessary.
Thank you for choosing Combat Fit Pro.